How thrilled and excited your customers and clients will be when they open a Thanksgiving card from you this Holiday Season. What better way to make them feel important and special? (It makes you feel pretty good too!)

Now the BIG?
What is really holding you back from showing your appreciation to your customers and clients for their business?

• Don’t have time (This is the BIG one)
• Who is going to do this?
• What is it going to cost?
• Where am I going to get personalized Thanksgiving cards?

If any of the above reasons come to mind,
NO WORRIES!

Client Retention will send (on your behalf) a personal Thanksgiving card (yes, via the postal service) to your entire list of customers/clients! All you have to do is pick out the card, give us your mailing list and…

We will address, sign, seal, stuff, stamp and mail your holiday cards for you!

Here are the details …

• All holiday cards are mailed in a COLORED envelope with a commemorative stamp.
• All holiday cards are customized with your name, business name, telephone number/website address.
• Select a card from our private collection of Thanksgiving and Holiday cards (contact us to check them out!).
• Provide us your mailing list and we take it from there!
• You will receive a complimentary card when your clients receive their card.
• Mailing list must be received by October 14th.
• More savings … The one-time set-up fee is reduced or waived the more cards you order!

Order Your Cards Today!

Contact us via email – info@ClientRetentionInc.com
or call us at 916-771-5600 to check out the beautiful, traditional
and humorous Thanksgiving cards.
 

Save up to $161.00!

• 50 – 99 Cards | 2.00/card | $95.00 Set Up Fee
• 100 – 199 Cards | $1.70/card | 20 Free Cards | $47.50 Set Up Fee
• 200+ Cards | $1.65/card | 40 Free Cards | No Set Up Fee
   

Price does not include postage or sales tax.

** Mailing list and payment must be received to validate your order. Payment accepted: check, Visa, MasterCard, PayPal.

*** Setup fee will be waived for current Client Retention customers. In addition, current pricing schedule will apply OR the above, whichever is less!

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?”

Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.

1.  We don’t want to complain
2.  No one is going to listen
3.  We feel nothing will change anyway

After all, you won’t be going back so what does it matter? It does matter. Actually, you are doing the restaurant a severe injustice by not talking about your negative experience to the manager.

Here’s what could happen next:

Read More About Why FINE Is a Dangerous Word

Mail Bonding Lets Companies Cement Relationships 

SACRAMENTO, California (April 28, 2011) – To Sandie Marinoble and Jodi Riolo, partners of Client Retention, the most logical way to build business relationships is through mail bonding. 

Unlike male bonding, mail bonding does not involve a few beers and a football game. It does however, involve calculated correspondence. 

Client Retention (www.ClientRetentionInc.com) sees greeting card mailing programs as a cost-effective tool for companies and entrepreneurs to retain clients and boost employee morale. Most surveys across industries show that keeping one existing customer is five to seven times more profitable than attracting one new one. 

“What comes into play is how much is a client worth to a company? You can’t look at a client as a one-time sale, you have to look at the client over a lifetime” Sandie Marinoble said. “That is the reason Client Retention was formed. We like to help companies and professionals keep in touch with their clients on a regular basis in a very personalized manner. This helps to increase client loyalty and generate referrals.” 

Learn More About Building Repeat and Referral Business

I don’t know about you but we have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! Recently at a local restaurant, it appeared that an employee’s soul purpose was to open the front door for every customer coming and going. I actually watched the front door for a bit and that employee never left her post. A professional greeter – where have we seen that before?

Another example was at a theatre we attended. There was an employee that actually acknowledged all the patrons one-on-one as we left the theatre and thanked us for coming to the movies. That’s a first.

What about fast food? Employees are getting friendlier and actually look happy! (Well, most of them.)

It is so refreshing that companies are finally getting on board by training and hiring the right people for customer service positions. Why the change? Competition maybe? Whatever it is . . . it’s about time!

Fresh Tips & Bold Ideas
According to a Gallup poll, 70% of employees are no longer committed to the company.  The “I don’t care” or “It’s not my job” attitude is hurting businesses in a huge way and we think it has finally caught up with many.   Saving a customer is the most single important task you have.

Learn The 10 Surefire Ways to Keep Your Customers

What determines a bully?  Bullies purposely try to make people feel uncomfortable OR purposely put people down.

Some also have a habit of keeping you in a state of “psychological emergency.” This makes them feel important by continually keeping you in a scrambling mode.

You are constantly walking on eggshells around them and they love it.  This is one of the worst forms of bullying. MORE

Cell phones and smart phones are here to stay and we love them!

The convenience of making or receiving a call at any time, any place (well, almost), far outweighs the negatives about cell phones and smart phones.

So how can a cell phone possibly be troublesome in the workplace? What exactly is the growing concern?

Perhaps this inexcusable scenario may sound familiar to you: MORE

Ever notice all the music around you?

It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots!

Is music appropriate in the workplace? You bet it is.

Does music boost employee morale? Yes to that one too.

Music plays a positive role in most of our lives personally and professionally.

Music acts as an important component in building a customer service culture in the workplace. MORE

If you choose to have music in your place of business, set some rules:

• If employees are seated in an open area, no music at their desks. This is about as popular as gum snapping.
• Music in the office needs to come from a single source with the speaker(s) set on low volume.
• Music needs to be appropriate for the type of business you work in.
• If employees or customers are complaining about the music in any way, listen to them. MORE

Back in the day… the job interview process was like hopping on the merry-go-round at the park.

Businesses sang the same song (here we go with singing again), “do you have experience?” And of course, our thoughts were “how do we get experience if no one will hire us?” Can’t they see we are trainable and happy people?

Eventually, someone took a chance and gave us a break.

MORE

Many businesses don’t take the time to get to know their customers.  Companies run them through like a bunch of cattle and then wonder why they don’t come back.  While that may help long lines, it does nothing to build loyalty.

Yes, customers want fast service but they also want your attention and want you to take time with them.  Find a happy medium.

A major complaint is that no one really seems to care anymore. MORE