September Card of the Month – Remind customers you are Thankful

Posted: September 2, 2017 | Posted by Jodi Riolo | No Comments

Remember Your Clients And They’ll Remember You!

Mail a greeting card and keep the communication going “AFTER THE SALE”. This is a key component to building customer loyalty and retaining your customers.

Special Pricing until Sept. 30, 2017 on a customized set of Thankful greeting cards for your business.

Thankful Colorful Collage

Card Name: Colorful Collage
Our sincere appreciation for your confidence and loyalty. We are deeply thankful for your business and extend to you, our valued customer . . . Best Wishes for a Happy and Healthy Thanksgiving!

Blank – $1.00
Verse Only – $1.25
Verse w/custom contact info – $1.50
(25 card minimum, you can customize the verse as well!)

Best Wishes for a Happy and Healthy Thanksgiving!
Click here to check out new arrivals to our CARD CATALOG.

 

Learn more about our personalized “done for you” mailing card programs.

Why do I need to follow up after the sale?

Posted: September 1, 2017 | Posted by Jodi Riolo | No Comments

Customers need to be reminded that you appreciate their business…or they may get swept up by the competition!

Research shows that a 10% increase in customer retention levels result in a 30% increase in the value of a company. — Bain & Co.

simple steps to follow up after the sale
Client Retention is here to make following up with your customers easy!

After your cards arrive, some customers may even call to say how nice it was to hear from you! If you want to build genuine relationships, sending a card in the mail is a very cost effective way to reach out to customers, colleagues, employees and networking connections.

You can reach Sandie or Jodi here to get started.

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Why do I need a greeting card program for my business?

Posted: August 31, 2017 | Posted by Jodi Riolo | No Comments

Card gratestClient LI

Ten reasons why you should send your customers a greeting card:

Download Ten Reasons Why PDF here.

1.     If your customers feel like they are the best and most appreciated customer you have, they will be phenomenal ambassadors for you.

2.     Your customers will also spread the good word about your thoughtfulness–that means repeat business and referrals!

3.     Feeling “neglected and unappreciated” is the #1 reason businesses lose their customers.

4.     With the fast paced, somewhat impersonal world of social media marketing, the personal touch of in-hand communication wins out every time.

5.     To build your relationships and strengthen customer loyalty, you must make your customers feel important and always show gratitude.

6.     Connecting with your clients and customers personally will keep your business relationships strong and your network growing.

7.     Remember your customers and they will remember you. Loyal customers purchase 68% more than anyone else.

8.     You can create personalized messages that reflect the culture of your company

9.     When you are in business for yourself, setting yourself apart in a personal way usually opens the door for better business relationships.

10.  It is much easier to sell your product or service to an existing client than to a new one.

When a relationship matters, send a card.

Client Retention understands the high value of customer service and building relationships for long-term business growth.

You can contact Sandie or Jodi here to get started.

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Real Estate Agent Follow-Up Program

Posted: August 25, 2017 | Posted by Jodi Riolo | No Comments

73% of all home buyers say they would use their agent again or recommend them to a friend.*

Card real estate fish FBHome buyers are still looking for a personal touch, and sending a unique or quirky card a few times a year is a great way to stay top of mind.

  • Our cards stand out in the mail with their brightly colored envelopes
  • Our cards are personalized with your information, and you can mix and match cards and greetings to express your personality
  • You give us your contact list with your card choices and we do all the work

Stay connected to your buyers and sellers after escrow closes. This program is a series of seven (7) cards. The first card is sent immediately after the closing and the six (6) remaining cards are mailed every six months over a period of three years. Remember, your past clients will always remember how you made them feel, so show them some attention!

7 cards over a period of 3 years . . . . . . . . . . $ 45.00/per client. And, we do all the work for you, so you look like the hero!

The cards consist of:

• Initial Thank You Card
• 1, 2 and 3 year Home Anniversary Cards (Buyer)
• Keep in Touch Cards
• Cards that gently ask for referrals

The true benefit of this follow up program is that the agent does not have to manage or maintain this program. We do it for you (on your behalf), remaining completely invisible throughout the process. We do the work, you receive the credit!

*You can read more real estate statistics here that will help you market your listings.

“Working with Jodi Riolo and Client Retention has truly been remarkable. My name is Michelle Houston and I am a real estate agent for Remax Gold. Over the years it has always been challenging to keep in touch with my clients. I was inconsistent with my marketing until I met Jodi. Not only her great professionalism about the product, Jodi’s personal service is above and beyond, customizing a plan that works great for myself and clientele. Working with Client Retention takes away the worry about consistent contact, saves me time and finally my clients love the product. I would highly recommend working with Jodi Riolo and Client Retention. It is a wonderful experience.”
Michelle Houston – Remax Gold, Auburn, California

Birthday Cards for your Employee – We mail them for you!

Posted: August 8, 2017 | Posted by Jodi Riolo | No Comments

Surprise your employees and favorite clients with a Birthday Card in their mail.

Ears HappyBirthday LI 968pxLet’s face it, as we get older, birthdays come more quickly and don’t seem as special as when we were younger. But doesn’t it still make you feel good to get a nice greeting in your mail when you weren’t expecting it?

Spread good feelings with the special people who make up your business team! And aren’t valued customers just as important? Let them know it without a sales pitch!  A brightly colored card in a sea of bills and junk mail — Happy Birthday and Have a Great Day can solidify a relationship in our non-stop streaming world.

Creating a system for keeping track of the birthdays and cards sent can become tedious and unmanageable. That is where Client Retention can help! All we need is your contact lists, and we will send cards to arrive on or before their birthday. For employees, these campaigns are especially effective if the birthday cards are sent to their home. This also shows their family how much they are appreciated by their employer!

*Birthday card programs begin at just $3 per employee. This includes your choice of card and verse, and a brightly colored envelope with a real stamp that we will hand sign, address and send with their personalized card inside.

Working with Client Retention makes the entire process a piece of cake. We will track and mail birthday cards to every employee and/or client on time, every time for you, so you don’t have to worry about it.

*Minimums do apply, please contact us for an exact quote

Three Dollars Per Year Per Employee to make them feel incredibly special and appreciated. Birthday Card Recognition Programs are a very personalized way of connecting with your employees.

Client Retention understands the high value of customer service and building relationships for long-term business growth.

Review our birthday card selection here.

August Card of the Month: Say Thank You to your clients

Posted: July 31, 2017 | Posted by Jodi Riolo | No Comments

Purchase customized greeting cards and thank your clients in a special way.

In CrowdThis card is on sale during the month of August. You can purchase in batches as small as 25 cards, and you can have your business information printed inside. A fun way to show customers they are appreciated!

25 cards customized for your business for less than $2 each.

This is one of the most efficient ways to market your business – and customers who feel recognized and appreciated will bring you more business.

Need other Thank You Card Ideas?

You can see our entire selection of Thank You cards here.

 

Contact us if you would like to learn more about our full service greeting card programs.

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Do you want better customer reviews?

Posted: July 31, 2017 | Posted by Jodi Riolo | No Comments

Send them a customized Thank You card after the sale.

better customer reviewsAs your customer base grows, their lifetime value to your business increases, so it is important to say Thank You to continue standing out in their mind. Customer retention gives a better return on investment (ROI) and is cheaper compared to finding more new clients. When your customers have a good perception of your services, they are much more likely to give you a positive review.

Stay top of mind with your customers by sending a greeting card that says Thank You in a unique way. Since many of us experience “digital overload”, sending a card through the mail really gets noticed. By staying in touch in such a personal way, you can build a positive reputation with more customer reviews along with repeat business and more referrals.

You can purchase 25 cards with your choice of image and verse, and send them yourself. See our selection here.

If you ask, most of the time a happy client is glad to give you a review.

Or, you can send us your list, and we will take care of the mailing for you. Our recommended is your top 50 customers

Learn more here about our Thank You Card mailing programs.

You can read some of our customer reviews here.

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Customized Corporate “Thank You” Cards Can Help Retain Clients

Posted: March 20, 2015 | Posted by Jodi Riolo | No Comments

Two concepts that are increasingly gaining attention from businesses were discussed by American Printer, a resource for professionals interested in business trends, technical innovations, and strategies for raising productivity and profitability. These two concepts are LTV (Life Time Value) and CRM (Customer Relationship Management). MORE

Using Business Greeting Cards for Your Customer Retention Strategies

Posted: March 18, 2015 | Posted by Jodi Riolo | No Comments

A crucial part of any business is gaining clients and retaining them.

Why is customer retention important? Because approximately 20% of your current customers will contribute 80% of your future revenue. MORE

What is the best way to say thanks to my customers?

Posted: February 21, 2015 | Posted by Jodi Riolo | No Comments

Expressing gratitude is a virtue lost in a world full of people absorbed in their own little worlds. Saying thank you simply because it’s the right and polite thing to do is uncommon and commendable. Acknowledging another person’s goodness speaks volumes about your character and helps solidify not only personal bonds but business relationships as well.

“By sending a personalized greeting card to say thanks to my customers a few times a year, it builds their confidence that I am available if they have a question or need my services. I know the cards sent by Client Retention will arrive professionally and on time. They are experts at crafting unique messages that match your brand philosophy” Andrea Raymond, Appletree Advertising

The art of letter writing has been slowly dying ever since the dawn of online communication, and while sending e-mails or texts is less time-consuming and convenient, it lacks the personal touch of a physical handwritten note. Words displayed on a computer screen can never replace beautiful thank you for your business cards, especially if they’re tailor-made for your business. If anything, the rising popularity of digital communication has made mailed cards rarer, and therefore they’ve become much more valued and cherished.

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