Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?”

Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.

1.  We don’t want to complain
2.  No one is going to listen
3.  We feel nothing will change anyway

After all, you won’t be going back so what does it matter? It does matter. Actually, you are doing the restaurant a severe injustice by not talking about your negative experience to the manager.

Here’s what could happen next:

Read More About Why FINE Is a Dangerous Word

Mail Bonding Lets Companies Cement Relationships 

SACRAMENTO, California (April 28, 2011) – To Sandie Marinoble and Jodi Riolo, partners of Client Retention, the most logical way to build business relationships is through mail bonding. 

Unlike male bonding, mail bonding does not involve a few beers and a football game. It does however, involve calculated correspondence. 

Client Retention (www.ClientRetentionInc.com) sees greeting card mailing programs as a cost-effective tool for companies and entrepreneurs to retain clients and boost employee morale. Most surveys across industries show that keeping one existing customer is five to seven times more profitable than attracting one new one. 

“What comes into play is how much is a client worth to a company? You can’t look at a client as a one-time sale, you have to look at the client over a lifetime” Sandie Marinoble said. “That is the reason Client Retention was formed. We like to help companies and professionals keep in touch with their clients on a regular basis in a very personalized manner. This helps to increase client loyalty and generate referrals.” 

Learn More About Building Repeat and Referral Business

I don’t know about you but we have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! Recently at a local restaurant, it appeared that an employee’s soul purpose was to open the front door for every customer coming and going. I actually watched the front door for a bit and that employee never left her post. A professional greeter – where have we seen that before?

Another example was at a theatre we attended. There was an employee that actually acknowledged all the patrons one-on-one as we left the theatre and thanked us for coming to the movies. That’s a first.

What about fast food? Employees are getting friendlier and actually look happy! (Well, most of them.)

It is so refreshing that companies are finally getting on board by training and hiring the right people for customer service positions. Why the change? Competition maybe? Whatever it is . . . it’s about time!

Fresh Tips & Bold Ideas
According to a Gallup poll, 70% of employees are no longer committed to the company.  The “I don’t care” or “It’s not my job” attitude is hurting businesses in a huge way and we think it has finally caught up with many.   Saving a customer is the most single important task you have.

Learn The 10 Surefire Ways to Keep Your Customers

Many businesses don’t take the time to get to know their customers.  Companies run them through like a bunch of cattle and then wonder why they don’t come back.  While that may help long lines, it does nothing to build loyalty.

Yes, customers want fast service but they also want your attention and want you to take time with them.  Find a happy medium.

A major complaint is that no one really seems to care anymore. MORE