Posts Tagged ‘customer appreciation’

Nov 6

Need Christmas Cards Sent? We make it easy to stay in touch with your clients over the holidays.

Posted by Jodi Riolo | No Comments

Our price to send a card is a lot less than you would spend at a retail store — and we get them to the post office for you!

Stay in touch with your clients with a greeting card in the mail. Just wait till you hear the feedback — it builds your relationship with your customer on a more personal level.

It takes just 3 easy steps to get started:

  • Choose a card from our unique selection
  • Choose a verse that represents you
  • Contact us, and send your mailing list over

Our card mailing programs include:

  • Local postmark
  • Hand-signed (wet signature, with your permission of course)
  • We can insert a gift card at no extra charge
  • Arrives in a brightly colored envelope with a commemorative stamp — no automated mailing stamp

stay in touch with your clients

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Oct 3

Remember Your Clients this Thanksgiving!

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Don’t forget to show your clients how much you appreciate their business. Thanksgiving time and a special greeting card is a memorable way to tell them!

With our Monthly Special you can remember your clients and make them feel special — at very little cost. Isn’t your client relationship worth a couple of dollars?

Check out this RETRO, HUMOROUS and UNIQUE greeting card of the Month

Order On-Line by October 20, 2017! You can order these cards with or without your customized business information. Either way, by the time you buy the stamp, you are all-in for around $2 per card. And, you don’t have to go card shopping!

remember your clients this thanksgiving

On-Line Orders receive this special pricing:

Blank – $1.00/ea.
Verse Only – $1.25/ea.
Verse w/custom contact info – $1.50/ea.

As an entrepreneur and business owner, you know the value in retaining every customer.  Our unique and classy greeting cards are the key to providing that special connection needed to build a business relationship. If you don’t have the time or inclination to mail greeting cards yourself, Client Retention has greeting card programs where we do it for you – so all you have to do is pick one that suits you and we’ll make sure it gets mailed for you, on time, every time.

We look forward to helping you enhance your communications, strengthen your follow up, and build long-lasting relationships with your network.

Jodi Riolo & Sandie Marinoble

 

Sep 1

Why do I need to follow up after the sale?

Posted by Jodi Riolo | No Comments

Customers need to be reminded that you appreciate their business…or they may get swept up by the competition!

Research shows that a 10% increase in customer retention levels result in a 30% increase in the value of a company. — Bain & Co.

simple steps to follow up after the sale
Client Retention is here to make following up with your customers easy!

After your cards arrive, some customers may even call to say how nice it was to hear from you! If you want to build genuine relationships, sending a card in the mail is a very cost effective way to reach out to customers, colleagues, employees and networking connections.

You can reach Sandie or Jodi here to get started.

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Aug 25

Real Estate Agent Follow-Up Program

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73% of all home buyers say they would use their agent again or recommend them to a friend.*

Card real estate fish FBHome buyers are still looking for a personal touch, and sending a unique or quirky card a few times a year is a great way to stay top of mind.

  • Our cards stand out in the mail with their brightly colored envelopes
  • Our cards are personalized with your information, and you can mix and match cards and greetings to express your personality
  • You give us your contact list with your card choices and we do all the work

Stay connected to your buyers and sellers after escrow closes. This program is a series of seven (7) cards. The first card is sent immediately after the closing and the six (6) remaining cards are mailed every six months over a period of three years. Remember, your past clients will always remember how you made them feel, so show them some attention!

7 cards over a period of 3 years . . . . . . . . . . $ 45.00/per client. And, we do all the work for you, so you look like the hero!

The cards consist of:

• Initial Thank You Card
• 1, 2 and 3 year Home Anniversary Cards (Buyer)
• Keep in Touch Cards
• Cards that gently ask for referrals

The true benefit of this follow up program is that the agent does not have to manage or maintain this program. We do it for you (on your behalf), remaining completely invisible throughout the process. We do the work, you receive the credit!

*You can read more real estate statistics here that will help you market your listings.

“Working with Jodi Riolo and Client Retention has truly been remarkable. My name is Michelle Houston and I am a real estate agent for Remax Gold. Over the years it has always been challenging to keep in touch with my clients. I was inconsistent with my marketing until I met Jodi. Not only her great professionalism about the product, Jodi’s personal service is above and beyond, customizing a plan that works great for myself and clientele. Working with Client Retention takes away the worry about consistent contact, saves me time and finally my clients love the product. I would highly recommend working with Jodi Riolo and Client Retention. It is a wonderful experience.”
Michelle Houston – Remax Gold, Auburn, California
Jul 31

August Card of the Month: Say Thank You to your clients

Posted by Jodi Riolo | No Comments

Purchase customized greeting cards and thank your clients in a special way.

In CrowdThis card is on sale during the month of August. You can purchase in batches as small as 25 cards, and you can have your business information printed inside. A fun way to show customers they are appreciated!

25 cards customized for your business for less than $2 each.

This is one of the most efficient ways to market your business – and customers who feel recognized and appreciated will bring you more business.

Need other Thank You Card Ideas?

You can see our entire selection of Thank You cards here.

 

Contact us if you would like to learn more about our full service greeting card programs.

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Jul 31

Do you want better customer reviews?

Posted by Jodi Riolo | No Comments

Send them a customized Thank You card after the sale.

better customer reviewsAs your customer base grows, their lifetime value to your business increases, so it is important to say Thank You to continue standing out in their mind. Customer retention gives a better return on investment (ROI) and is cheaper compared to finding more new clients. When your customers have a good perception of your services, they are much more likely to give you a positive review.

Stay top of mind with your customers by sending a greeting card that says Thank You in a unique way. Since many of us experience “digital overload”, sending a card through the mail really gets noticed. By staying in touch in such a personal way, you can build a positive reputation with more customer reviews along with repeat business and more referrals.

You can purchase 25 cards with your choice of image and verse, and send them yourself. See our selection here.

If you ask, most of the time a happy client is glad to give you a review.

Or, you can send us your list, and we will take care of the mailing for you. Our recommended is your top 50 customers

Learn more here about our Thank You Card mailing programs.

You can read some of our customer reviews here.

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Mar 20

Customized Corporate “Thank You” Cards Can Help Retain Clients

Posted by Jodi Riolo | No Comments

Two concepts that are increasingly gaining attention from businesses were discussed by American Printer, a resource for professionals interested in business trends, technical innovations, and strategies for raising productivity and profitability. These two concepts are LTV (Life Time Value) and CRM (Customer Relationship Management). MORE

Mar 18

Using Business Greeting Cards for Your Customer Retention Strategies

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A crucial part of any business is gaining clients and retaining them.

Why is customer retention important? Because approximately 20% of your current customers will contribute 80% of your future revenue. MORE

Oct 22

Business Greeting Cards for the Holidays: Have You Ordered Yours Yet?

Posted by Jodi Riolo | No Comments

As soon as summer fades, businesses everywhere start planning for sales promotions that they hope will attract more customers to their websites and increase sales during the holidays. As a business owner with long term goals, it is the perfect opportunity to deepen customer relationships.

One of the best ways to strengthen the relationship with your customers is to send business greeting cards for the holidays. Leaving out the sales pitch is highly recommended – and that is the perfect opportunity to choose a fun or quirky card that truly represents your business personality. Sending your cards out before the rush of December is also more likely to be appreciated.
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Aug 5

65% – A Disturbing Statistic: Do you know your customers?

Posted by Jodi Riolo | No Comments

You’re standing on a stage in a large room.  It’s quiet, you’re alone. You start to hear voices outside the huge double doors.  The doors open wide and within minutes, all of  your customers are walking in this room.  The room fills completely with every one of your customers in attendance. They all came, look at them, what a sight.

Wait a minute.  Who are these people? It occurs to you that you don’t recognize most of them. They have to be your customers because this event was invitation only.  Seriously, who are they? You’re feeling unsettled, because how well do you really know your customers?  These people really don’t recognize you either.

Wait! You spot Julie and several feet away, there’s Brian.  Yes, two of your best clients.  Now you’re starting to feel better.  Look over there!  There are others that look vaguely familiar, you just can’t remember their names, but you know they are good customers. Perusing the crowd, it occurs to you that you really can’t identify the majority of people in this room.

Now, hold that thought because here is a disturbing statistic that must be faced about your existing customers.  Over a period of time, it is estimated that at least 65% of those people in that room will walk out the door and do business elsewhere. Why? It’s simple.  Because they have absolutely no loyalty, no relationship and no connection with you. 

You tell yourself that you have a great product/service and competitive pricing.  But you know what?  So does the competition.  There is not one reason for them to continue doing business with you.. Why should they?  After all, you couldn’t even identify who most of them were. 

The startling fact is that your customers are just “sitting on the fence” waiting until something better comes along . . . and it will.  It will be a company that makes them feel appreciated and knows who they are.  A company that wants to build a business relationship and looks forward to seeing them.  A company that knows their name and makes them feel important.

Let’s continue on.  As these customers leave, you have to replace them. After all, you have depended on their repeat business, referrals and revenue to stay in business.  So what are you going to do?  Ugh, it’s time to pound the pavement, start an email marketing campaign, knock on doors, cold calls . . . do whatever it takes to gain, acquire, obtain, bag, get, capture the sales.  Of course we need sales!  No sales, no business, period.

Now you think about how much money it’s going to cost to replace every customer that leaves.  Shun to think.  Referrals aren’t even coming in.  How much money would it have cost to show your gratitude and thank them?  How much time would you have to spend to keep them coming back?

The answer may surprise you because it is about 80% or less than what you are probably spending today to gain a new customer.

You already know this, but here it is in simple terms. It’s a lot harder and a lot more costly to replace or get a customer back once their gone, than it is to keep them once they’re yours. Don’t forget about your existing customers.  Don’t take them for granted. Don’t think that they won’t “move on” because seriously, they will.  It’s just a matter of time.

Bottom Line: Repeat business and referrals are the reason businesses survive. Connect with your customers on a regular basis. Tell them, “thank you”.  Show your appreciation and build a lasting relationship with them.  And in doing so, you may just find your new best customer and your new best friend!