Posts Tagged ‘customer follow up’

Oct 3

Remember Your Clients this Thanksgiving!

Posted by Jodi Riolo | No Comments

Don’t forget to show your clients how much you appreciate their business. Thanksgiving time and a special greeting card is a memorable way to tell them!

With our Monthly Special you can remember your clients and make them feel special — at very little cost. Isn’t your client relationship worth a couple of dollars?

Check out this RETRO, HUMOROUS and UNIQUE greeting card of the Month

Order On-Line by October 20, 2017! You can order these cards with or without your customized business information. Either way, by the time you buy the stamp, you are all-in for around $2 per card. And, you don’t have to go card shopping!

remember your clients this thanksgiving

On-Line Orders receive this special pricing:

Blank – $1.00/ea.
Verse Only – $1.25/ea.
Verse w/custom contact info – $1.50/ea.

As an entrepreneur and business owner, you know the value in retaining every customer.  Our unique and classy greeting cards are the key to providing that special connection needed to build a business relationship. If you don’t have the time or inclination to mail greeting cards yourself, Client Retention has greeting card programs where we do it for you – so all you have to do is pick one that suits you and we’ll make sure it gets mailed for you, on time, every time.

We look forward to helping you enhance your communications, strengthen your follow up, and build long-lasting relationships with your network.

Jodi Riolo & Sandie Marinoble

 

Sep 16

Do you put off keeping in touch with your clients?

Posted by Jodi Riolo | No Comments

Let Client Retention do it for you!

Order deadline for Thanksgiving Card “Do It For You” greeting card program is October 15.

Why order Thanksgiving cards in October? To get a good price of course! Cards sent through our “Do It For You Program” average less than $2 per card. And your contacts never have to know it came from us, because we keep our branding out your greeting cards. We will make sure those cards arrive on the date you specify!

greeting cards to keep in touch with clientsDo you put off sending holiday greetings to your clients?

Good intentions don’t get the card in the mail, and an email is likely to get missed. Send a customized greeting card that reflects your business personality.

With our “Do It For You” greeting card program, you choose the card and verse, we print your business information in each card, and with your permission, each card is hand signed for you to add an extremely personal touch!

Order Deadline for “Do It For You” program is November 15.

Contact Jodi or Sandie today to get your greeting cards in the mail for this holiday season.

How are we different than “the other guys”?

  • Our name does not appear on the card, we are here to help You promote Your business relationships.
  • We can include your business card or a gift card with your greeting card – no extra charge.
  • We make sure the cards arrive on time – in a brightly colored envelope

If you would still rather mail cards to clients yourself, you can choose from our wide selection of quirky and unique greeting cards. Each month we feature a card with special pricing that you can have imprinted with your business name, and we mail you 25 greeting cards with brightly colored envelopes ready to send.

greeting cards to keep in touch with clients greeting cards to keep in touch with clients

Sep 2

September Greeting Card – Boo!

Posted by Jodi Riolo | No Comments

Featured Greeting Card for September: Boo!

surprise your contacts

It’s not a HAUNTING experience having customers like you. You’re always a lift to our SPIRITS! Thanks for your business and have a SPOOK-TACULAR Halloween.

Special Pricing until Sept. 30, 2017 on a customized set of Boo! greeting cards for your business.

Mail a greeting card and keep the communication going “AFTER THE SALE”. This is a key component to building customer loyalty and retaining your customers.

Click the card and place your order on-line.

Card Name: Boo!

Blank – $1.00
Verse Only – $1.25
Verse w/custom contact info – $1.50
(25 card minimum, you can customize the verse as well!)

Remember Your Clients And They’ll Remember You!

Sep 1

Why do I need to follow up after the sale?

Posted by Jodi Riolo | No Comments

Customers need to be reminded that you appreciate their business…or they may get swept up by the competition!

Research shows that a 10% increase in customer retention levels result in a 30% increase in the value of a company. — Bain & Co.

simple steps to follow up after the sale
Client Retention is here to make following up with your customers easy!

After your cards arrive, some customers may even call to say how nice it was to hear from you! If you want to build genuine relationships, sending a card in the mail is a very cost effective way to reach out to customers, colleagues, employees and networking connections.

You can reach Sandie or Jodi here to get started.

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Mar 18

Using Business Greeting Cards for Your Customer Retention Strategies

Posted by Jodi Riolo | No Comments

A crucial part of any business is gaining clients and retaining them.

Why is customer retention important? Because approximately 20% of your current customers will contribute 80% of your future revenue. MORE

Feb 20

Boosting Client Relationships with Customized Business Greeting Cards

Posted by Jodi Riolo | No Comments

While pre-printed cards are cheaper, sending out customized business greeting cards sends the message that you value your clients enough to invest in them. It is also a good idea to make your company standout by adding your logo or any personalized messages that reflect the culture of your company. Anyone in sales will tell you, boosting client relationships that you already have is much more profitable than constantly seeking out new prospects.

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Jan 17

Personalized Business Greeting Cards: Best Way to Show Clients You Care

Posted by Jodi Riolo | No Comments

The importance of a client retention program in a business cannot be stressed enough by experts. Show clients you care! As every business owner knows, it is much easier to sell your product or service to an existing client than to a new one. Additionally, a study made by Bain and Co. showed that a 5% gain in customer retention can increase a business’ profit by as much as 75%.

Customer loyalty, however, is never guaranteed, not even among the most satisfied clientele. You have to constantly work on it through a client retention program that should include constant engagement; and constant engagement means making your clients and customers feel they are always on top of your priority list. Discounts, freebies, and other perks help create this impression. Well-crafted business greeting cards, however, provide that personal touch that show clients you can, and make them feel he or she is important to you.

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Dec 17

Personalized Greeting Cards for Customers: The Essentials

Posted by Jodi Riolo | No Comments

Even in this day and age of social media and e-cards, nothing can equal the warm fuzzies brought on by the sight of personalized greeting cards in the mailbox.

As such, the effort from business owners to send their customers a “Happy Holidays” card can go a long way.  Experts.allbusiness.com writer Drew Hendricks offers a few reminders on this gesture, including:
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May 16

Don’t forget your customer — connect with your customers

Posted by Jodi Riolo | No Comments

Okay, here’s the deal. . . 

Statistics state that you need to connect with your customers 5–12 times a year to be remembered.   

After hearing that statistic, I asked myself, “Are you kidding, who is going to forget who they do business with?” Surprisingly, people do forget and here is an example of how that can happen . . . 

Scenario: 

Your carpets need cleaning.  The company you hired was out of the box fabulous and here’s why:

  • They called a few days before their scheduled day to confirm.
  • They showed up at the time the appointment was set.
  • They were courteous and listened to your concerns about where all the specific carpet stains were located throughout the house.
  • They moved some of the heavier pieces you could not move.
  • They did a thorough job of vacuuming before they started cleaning the carpets.
  • They were respectful by actually taking off their shoes during the process!
  • Upon completion, they laid down plastic runners in the heavily walked areas.
  • The carpet looked brand new again (well pretty close!).
  • Their rates were comparable to others, but realistically for their effort and outcome, you would have paid more.  

Sounds like a fabulous carpet cleaning company to have around, right?  Fast forward ahead a year or two and it’s time for another cleaning.  

Now Here’s the Sad News:  

Because they never connected with you after that initial cleaning, you don’t remember their name, YIKES! That just cost the carpet cleaning company a potential customer for life and who knows how many referrals.  How sad to lose a customer that way?!

You may want to think about this story as a means to get motivated using some sort of follow up plan. Sending a light-hearted greeting in the mail is one idea.

Why don’t we follow up?  

As a business, following up after a sale”is just not high on the priority list.  It’s another task we don’t have time for or maybe we just don’t know what to do.  We think it’s enough to just take care of our customers at the time they need us, oh yeah and then send them a bill.   

Why are we so bad at it?

Because it takes time, effort, planning and doesn’t bring home the bacon. Customers will still keep coming back, won’t they?  Maybe, maybe not. Don’t take that chance, it’s just too risky.

Bottom Line: 

Connect with your customers on a regular basis, they truly want to feel valued and important. They need to know that you think of them and appreciate their business.  A greeting card personalized from your business is one way to connect with your customers and you are not asking anything from them.

Another Bottom Line:  

Remember your customers and they will remember you! Check out our card catalog today.

Feb 1

Customer Loyalty… Don’t let it go or it will be GONE!

Posted by Sandie Marinoble | No Comments

customer loyaltyMany businesses don’t take the time to get to know their customers.  Companies run them through like a bunch of cattle and then wonder why they don’t come back.

As a business owner it is your responsibility to build customer loyalty – through programs and incentives that are genuine.

Yes, customers want fast service but they also want your attention and want you to take time with them.  A major complaint is that no one really seems to care anymore, and when you provide superior customer service and follow-up with customer concerns, you can start to build customer loyalty. MORE