Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?”

Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.

1.  We don’t want to complain
2.  No one is going to listen
3.  We feel nothing will change anyway

After all, you won’t be going back so what does it matter? It does matter. Actually, you are doing the restaurant a severe injustice by not talking about your negative experience to the manager.

Here’s what could happen next:

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Many businesses don’t take the time to get to know their customers.  Companies run them through like a bunch of cattle and then wonder why they don’t come back.  While that may help long lines, it does nothing to build loyalty.

Yes, customers want fast service but they also want your attention and want you to take time with them.  Find a happy medium.

A major complaint is that no one really seems to care anymore. MORE