Posts Tagged ‘follow up with customer’

Aug 31

Why do I need a greeting card program for my business?

Posted by Jodi Riolo | No Comments

Card gratestClient LI

Ten reasons why you should send your customers a greeting card:

Download Ten Reasons Why PDF here.

1.     If your customers feel like they are the best and most appreciated customer you have, they will be phenomenal ambassadors for you.

2.     Your customers will also spread the good word about your thoughtfulness–that means repeat business and referrals!

3.     Feeling “neglected and unappreciated” is the #1 reason businesses lose their customers.

4.     With the fast paced, somewhat impersonal world of social media marketing, the personal touch of in-hand communication wins out every time.

5.     To build your relationships and strengthen customer loyalty, you must make your customers feel important and always show gratitude.

6.     Connecting with your clients and customers personally will keep your business relationships strong and your network growing.

7.     Remember your customers and they will remember you. Loyal customers purchase 68% more than anyone else.

8.     You can create personalized messages that reflect the culture of your company

9.     When you are in business for yourself, setting yourself apart in a personal way usually opens the door for better business relationships.

10.  It is much easier to sell your product or service to an existing client than to a new one.

When a relationship matters, send a card.

Client Retention understands the high value of customer service and building relationships for long-term business growth.

You can contact Sandie or Jodi here to get started.

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May 16

Don’t forget your customer — connect with your customers

Posted by Jodi Riolo | No Comments

Okay, here’s the deal. . . 

Statistics state that you need to connect with your customers 5–12 times a year to be remembered.   

After hearing that statistic, I asked myself, “Are you kidding, who is going to forget who they do business with?” Surprisingly, people do forget and here is an example of how that can happen . . . 

Scenario: 

Your carpets need cleaning.  The company you hired was out of the box fabulous and here’s why:

  • They called a few days before their scheduled day to confirm.
  • They showed up at the time the appointment was set.
  • They were courteous and listened to your concerns about where all the specific carpet stains were located throughout the house.
  • They moved some of the heavier pieces you could not move.
  • They did a thorough job of vacuuming before they started cleaning the carpets.
  • They were respectful by actually taking off their shoes during the process!
  • Upon completion, they laid down plastic runners in the heavily walked areas.
  • The carpet looked brand new again (well pretty close!).
  • Their rates were comparable to others, but realistically for their effort and outcome, you would have paid more.  

Sounds like a fabulous carpet cleaning company to have around, right?  Fast forward ahead a year or two and it’s time for another cleaning.  

Now Here’s the Sad News:  

Because they never connected with you after that initial cleaning, you don’t remember their name, YIKES! That just cost the carpet cleaning company a potential customer for life and who knows how many referrals.  How sad to lose a customer that way?!

You may want to think about this story as a means to get motivated using some sort of follow up plan. Sending a light-hearted greeting in the mail is one idea.

Why don’t we follow up?  

As a business, following up after a sale”is just not high on the priority list.  It’s another task we don’t have time for or maybe we just don’t know what to do.  We think it’s enough to just take care of our customers at the time they need us, oh yeah and then send them a bill.   

Why are we so bad at it?

Because it takes time, effort, planning and doesn’t bring home the bacon. Customers will still keep coming back, won’t they?  Maybe, maybe not. Don’t take that chance, it’s just too risky.

Bottom Line: 

Connect with your customers on a regular basis, they truly want to feel valued and important. They need to know that you think of them and appreciate their business.  A greeting card personalized from your business is one way to connect with your customers and you are not asking anything from them.

Another Bottom Line:  

Remember your customers and they will remember you! Check out our card catalog today.