Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?”

Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.

1.  We don’t want to complain
2.  No one is going to listen
3.  We feel nothing will change anyway

After all, you won’t be going back so what does it matter? It does matter. Actually, you are doing the restaurant a severe injustice by not talking about your negative experience to the manager.

Here’s what could happen next:

Read More About Why FINE Is a Dangerous Word

Ever notice all the music around you?

It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots!

Is music appropriate in the workplace? You bet it is.

Does music boost employee morale? Yes to that one too.

Music plays a positive role in most of our lives personally and professionally.

Music acts as an important component in building a customer service culture in the workplace. MORE

Laughter and attitude go hand in hand. Without these two qualities, the workplace is not only boring, you could actually lose employees and customers! Really, who wants to work everyday or do business with a grump?

Grumpy and stress are close relatives. A recent survey said 90% of Americans live in a constant state of stress. YIKES, no wonder customers are treated poorly.

If you work on improving your attitude and start to smile a little more, you will be taking a huge leap on reducing that stress. Add a little fun and laughter and you will feel and see the difference. MORE