10 Way To Improve Your Customer’s Service Experience

Improve your customer service experience to keep your customers engaged. Customer retention is more profitable than customer acquisition. Customers and suppliers are the backbone of your business. Do not take for granted the potential of all your business relationships. It takes 12 positive customer experiences to negate one poor impression or unresolved bad experience. Repeat Continue Reading…

Boosting Client Relationships with Customized Business Greeting Cards

While pre-printed cards are cheaper, sending out customized business greeting cards sends the message that you value your clients enough to invest in them. It is also a good idea to make your company standout by adding your logo or any personalized messages that reflect the culture of your company. Anyone in sales will tell Continue Reading…

Custom Thank You Cards for your business – Vendor Appreciation

For most business owners, more customers means more revenue. This is why they make the effort to impress their customers even more through promos and special offers. Entrepreneurs should remember that they have another partner for success – the vendors and suppliers that keep their business running. Since there is no special day dedicated to Continue Reading…

10 Killer Customer Service Tips You Didn’t Learn in Training

  We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.    Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base.  Those are the only people in Continue Reading…

10 Tips On How To Deal With Angry Customers

With summer around the corner and rising temperatures approaching, here are some tips on how to deal with angry customers and heated tempers in the workplace. In every business, mistakes happen and customers get angry. When someone is screaming in your face, you might be saying “good riddence and get lost” under your breath, but Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

Is Cell Phone Abuse Creeping into Your Workplace?

Cell phones and smart phones are here to stay and we love them! The convenience of making or receiving a call at any time, any place (well, almost), far outweighs the negatives about cell phones and smart phones. So how can a cell phone possibly be troublesome in the workplace? What exactly is the growing concern? Perhaps this inexcusable Continue Reading…

Turn The Beat Around: Music In The Workplace

Ever notice all the music around you? It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots! Is music in the workplace appropriate? You bet it is. Does music boost employee morale? Yes to that one too. Music plays a positive role Continue Reading…

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