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Boosting Client Relationships with Customized Business Greeting Cards

While pre-printed cards are cheaper, sending out customized business greeting cards sends the message that you value your clients enough to invest in them. It is also a good idea to make your company standout by adding your logo or any personalized messages that reflect the culture of your company. Anyone in sales will tell Continue Reading…

Custom Thank You Cards for your business – Vendor Appreciation

For most business owners, more customers means more revenue. This is why they make the effort to impress their customers even more through promos and special offers. Entrepreneurs should remember that they have another partner for success – the vendors and suppliers that keep their business running. Since there is no special day dedicated to Continue Reading…

Personalized Greeting Cards for Customers: The Essentials

Even in this day and age of social media and e-cards, nothing can equal the warm fuzzies brought on by the sight of personalized greeting cards in the mailbox. As such, the effort from business owners to send their customers a “Happy Holidays” card can go a long way.  Experts.allbusiness.com writer Drew Hendricks offers a Continue Reading…

13 Sizzling Customer Service Tips You Can Use Today!

  The Secret Sauce to Customer Service Did you know that you stand to lose approximately 50% of satisfied customers within 5 years?  It doesn’t matter where they went, they left you! Customer service skills count. Can you afford to lose these customers?  The answer is an obvious no.  We all know it’s a lot Continue Reading…

10 Killer Customer Service Tips You Didn’t Learn in Training

  We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.    Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base.  Those are the only people in Continue Reading…

We Tackled Our Worst Fear; Cold Calls

This is an unusual post from Client Retention and our business greeting card business.  However, we needed to continue to challenge ourselves to grow, which means putting our vulnerability “out there.”  We did and here’s what happened. Seriously, we would rather deal with an angry customer than pound the pavement making cold calls. Cold calling Continue Reading…

Got Attitude? 9 Painless Ways to Improve It!

Research shows 68% of customers who stop doing business with a company leave because of a bad attitude by a single employee.  The sad story here is that when a customer leaves as a direct result of how he/she was treated by an employee with a negative attitude, the company will never know why.   And Continue Reading…

10 Tips On How To Deal With Angry Customers

With summer around the corner and rising temperatures approaching, here are some tips on how to deal with angry customers and heated tempers in the workplace. In every business, mistakes happen and customers get angry. When someone is screaming in your face, you might be saying “good riddence and get lost” under your breath, but Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

10 Surefire Ways to Keep Your Customers

We have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! They seem to be more attentive and engaged lately. Recently at a local restaurant, we observed an employee whose soul purpose was to open the front door for every customer coming and going.  We Continue Reading…

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