10 Tips On How To Deal With Angry Customers

With summer around the corner and rising temperatures approaching, here are some tips on how to deal with angry customers and heated tempers in the workplace. In every business, mistakes happen and customers get angry. When someone is screaming in your face, you might be saying “good riddence and get lost” under your breath, but Continue Reading…

Don't forget your customer — connect with your customers

Okay, here’s the deal. . .  Statistics state that you need to connect with your customers 5–12 times a year to be remembered.    After hearing that statistic, I asked myself, “Are you kidding, who is going to forget who they do business with?” Surprisingly, people do forget and here is an example of how that Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

Is Cell Phone Abuse Creeping into Your Workplace?

Cell phones and smart phones are here to stay and we love them! The convenience of making or receiving a call at any time, any place (well, almost), far outweighs the negatives about cell phones and smart phones. So how can a cell phone possibly be troublesome in the workplace? What exactly is the growing concern? Perhaps this inexcusable Continue Reading…