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10 Killer Customer Service Tips You Didn’t Learn in Training

  We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.    Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base.  Those are the only people in Continue Reading…

Got Attitude? 9 Painless Ways to Improve It!

Research shows 68% of customers who stop doing business with a company leave because of a bad attitude by a single employee.  The sad story here is that when a customer leaves as a direct result of how he/she was treated by an employee with a negative attitude, the company will never know why.   And Continue Reading…

10 Tips On How To Deal With Angry Customers

With summer around the corner and rising temperatures approaching, here are some tips on how to deal with angry customers and heated tempers in the workplace. In every business, mistakes happen and customers get angry. When someone is screaming in your face, you might be saying “good riddence and get lost” under your breath, but Continue Reading…

Don't forget your customer — connect with your customers

Okay, here’s the deal. . .  Statistics state that you need to connect with your customers 5–12 times a year to be remembered.    After hearing that statistic, I asked myself, “Are you kidding, who is going to forget who they do business with?” Surprisingly, people do forget and here is an example of how that Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

10 Surefire Ways to Keep Your Customers

We have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! They seem to be more attentive and engaged lately. Recently at a local restaurant, we observed an employee whose soul purpose was to open the front door for every customer coming and going.  We Continue Reading…

Is Cell Phone Abuse Creeping into Your Workplace?

Cell phones and smart phones are here to stay and we love them! The convenience of making or receiving a call at any time, any place (well, almost), far outweighs the negatives about cell phones and smart phones. So how can a cell phone possibly be troublesome in the workplace? What exactly is the growing concern? Perhaps this inexcusable Continue Reading…

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