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65% – A Disturbing Statistic: Do you know your customers?

You’re standing on a stage in a large room.  It’s quiet, you’re alone. You start to hear voices outside the huge double doors.  The doors open wide and within minutes, all of  your customers are walking in this room.  The room fills completely with every one of your customers in attendance. They all came, look Continue Reading…

Building Repeat and Referral Business beats cold-calling any day

Mail Bonding helps companies cement relationships with their clients and build repeat and referral business. SACRAMENTO, California (April 28, 2011) To Sandie Marinoble and Jodi Riolo, partners of Client Retention Inc., the most logical way to build business relationships is through mail bonding. Unlike male bonding, mail bonding does not involve a few beers and Continue Reading…

10 Surefire Ways to Keep Your Customers

We have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! They seem to be more attentive and engaged lately. Recently at a local restaurant, we observed an employee whose soul purpose was to open the front door for every customer coming and going.  We Continue Reading…

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