Why do I need a greeting card program for my business?

Ten reasons why you should send your customers a greeting card: Download Ten Reasons Why PDF here. 1.     If your customers feel like they are the best and most appreciated customer you have, they will be phenomenal ambassadors for you. 2.     Your customers will also spread the good word about your thoughtfulness–that means repeat business and Continue Reading…

Customized Thank You Cards Open the Door for Better Business Relationships

How powerful is a simple “Thank you”? More powerful than you might have thought. A recent study by University of New South Wales in Australia psychology professor Lisa Williams, and Gonzaga University assistant psychology professor Monica Bartlett showed that expressing gratitude to someone could encourage that person to help you with your needs. When you Continue Reading…

Building Repeat and Referral Business beats cold-calling any day

Mail Bonding helps companies cement relationships with their clients and build repeat and referral business. SACRAMENTO, California (April 28, 2011) To Sandie Marinoble and Jodi Riolo, partners of Client Retention Inc., the most logical way to build business relationships is through mail bonding. Unlike male bonding, mail bonding does not involve a few beers and Continue Reading…

Bullies In The Workplace – Client Retention suggestions

Here at Client Retention, we have years of customer service and management experience. Here is our perspective… What determines a bully? Bullies purposely try to make people feel uncomfortable OR purposely put people down. Some also have a habit of keeping you in a state of “psychological emergency.” This makes them feel important by continually Continue Reading…