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Business Greeting Cards for the Holidays: Have You Ordered Yours Yet?

As soon as summer fades, businesses everywhere start planning for sales promotions that they hope will attract more customers to their websites and increase sales during the holidays. As a business owner with long term goals, it is the perfect opportunity to deepen customer relationships. One of the best ways to strengthen the relationship with Continue Reading…

65% – A Disturbing Statistic: Do you know your customers?

You’re standing on a stage in a large room.  It’s quiet, you’re alone. You start to hear voices outside the huge double doors.  The doors open wide and within minutes, all of  your customers are walking in this room.  The room fills completely with every one of your customers in attendance. They all came, look Continue Reading…

Don't forget your customer — connect with your customers

Okay, here’s the deal. . .  Statistics state that you need to connect with your customers 5–12 times a year to be remembered.    After hearing that statistic, I asked myself, “Are you kidding, who is going to forget who they do business with?” Surprisingly, people do forget and here is an example of how that Continue Reading…

Building Repeat and Referral Business beats cold-calling any day

Mail Bonding helps companies cement relationships with their clients and build repeat and referral business. SACRAMENTO, California (April 28, 2011) To Sandie Marinoble and Jodi Riolo, partners of Client Retention Inc., the most logical way to build business relationships is through mail bonding. Unlike male bonding, mail bonding does not involve a few beers and Continue Reading…

10 Surefire Ways to Keep Your Customers

We have been noticing and experiencing a tremendous spin on the customer service skills of employees. We mean that in a good way! They seem to be more attentive and engaged lately. Recently at a local restaurant, we observed an employee whose soul purpose was to open the front door for every customer coming and going.  We Continue Reading…

Customer Loyalty… Don't let it go or it will be GONE!

Many businesses don’t take the time to get to know their customers.  Companies run them through like a bunch of cattle and then wonder why they don’t come back. As a business owner it is your responsibility to build customer loyalty – through programs and incentives that are genuine. Yes, customers want fast service but they Continue Reading…

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