Why do I need to follow up after the sale?

Customers need to be reminded that you appreciate their business…or they may get swept up by the competition! Research shows that a 10% increase in customer retention levels result in a 30% increase in the value of a company. — Bain & Co. Client Retention is here to make following up with your customers easy! You choose the Continue Reading…

Customized Corporate “Thank You” Cards Can Help Retain Clients

Two concepts that are increasingly gaining attention from businesses were discussed by American Printer, a resource for professionals interested in business trends, technical innovations, and strategies for raising productivity and profitability. These two concepts are LTV (Life Time Value) and CRM (Customer Relationship Management).

Personalized Business Greeting Cards: Best Way to Show Clients You Care

The importance of a client retention program in a business cannot be stressed enough by experts. Show clients you care! As every business owner knows, it is much easier to sell your product or service to an existing client than to a new one. Additionally, a study made by Bain and Co. showed that a Continue Reading…

Personalized Greeting Cards for Customers: The Essentials

Even in this day and age of social media and e-cards, nothing can equal the warm fuzzies brought on by the sight of personalized greeting cards in the mailbox. As such, the effort from business owners to send their customers a “Happy Holidays” card can go a long way.  Experts.allbusiness.com writer Drew Hendricks offers a Continue Reading…

10 Killer Customer Service Tips You Didn’t Learn in Training

  We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.    Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base.  Those are the only people in Continue Reading…

Business Thank You Cards and What's Happened To Our Manners?

The #1 reason businesses lose their customers and clients is because they feel neglected and unappreciated.  As simple as it is, sending thank you cards are the best way to change that statistic. Back in the day, it was customary (mandatory too, according to Mom!) and considered good manners to send a thank you card when you Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

Is Cell Phone Abuse Creeping into Your Workplace?

Cell phones and smart phones are here to stay and we love them! The convenience of making or receiving a call at any time, any place (well, almost), far outweighs the negatives about cell phones and smart phones. So how can a cell phone possibly be troublesome in the workplace? What exactly is the growing concern? Perhaps this inexcusable Continue Reading…

Turn The Beat Around: Music In The Workplace

Ever notice all the music around you? It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots! Is music in the workplace appropriate? You bet it is. Does music boost employee morale? Yes to that one too. Music plays a positive role Continue Reading…

You owe it to your customers to only hire happy people

The job interview process can be a bit like hopping on the merry-go-round at the park. Businesses ask, “do you have experience?” And of course, our thoughts were “how do we get experience if no one will hire us?” Can’t they see we are trainable and happy people? If you are looking to fill any position within Continue Reading…

  • 1
  • 2