10 Way To Improve Your Customer’s Service Experience

Improve your customer service experience to keep your customers engaged. Customer retention is more profitable than customer acquisition. Customers and suppliers are the backbone of your business. Do not take for granted the potential of all your business relationships. It takes 12 positive customer experiences to negate one poor impression or unresolved bad experience. Repeat Continue Reading…

Are you looking for a client follow-up tool to get noticed?

It is so much easier to follow-up with clients when you have cards on hand and ready to send. Save with special pricing on our Card of the month! Every month we feature one of our fun and unique greeting cards at a special price. This gives you the opportunity to stock up on greeting Continue Reading…

Do you put off keeping in touch with your clients?

Let Client Retention do it for you! Order deadline for Thanksgiving Card “Do It For You” greeting card program is October 15. Why order Thanksgiving cards in October? To get a good price of course! Cards sent through our “Do It For You Program” average less than $2 per card. And your contacts never have Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…

Turn The Beat Around: Music In The Workplace

Ever notice all the music around you? It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots! Is music in the workplace appropriate? You bet it is. Does music boost employee morale? Yes to that one too. Music plays a positive role Continue Reading…

You owe it to your customers to only hire happy people

The job interview process can be a bit like hopping on the merry-go-round at the park. Businesses ask, “do you have experience?” And of course, our thoughts were “how do we get experience if no one will hire us?” Can’t they see we are trainable and happy people? If you are looking to fill any position within Continue Reading…