10 Killer Customer Service Tips You Didn’t Learn in Training

  We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.    Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base.  Those are the only people in Continue Reading…

"FINE" is a Dangerous Word in Customer Service

Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?” Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.  We don’t Continue Reading…