10 Tips On How To Deal With Angry Customers

With summer around the corner and rising temperatures approaching, here are some tips on how to deal with angry customers and heated tempers in the workplace. In every business, mistakes happen and customers get angry. When someone is screaming in your face, you might be saying “good riddence and get lost” under your breath, but Continue Reading…

Bullies In The Workplace – Client Retention suggestions

Here at Client Retention, we have years of customer service and management experience. Here is our perspective… What determines a bully? Bullies purposely try to make people feel uncomfortable OR purposely put people down. Some also have a habit of keeping you in a state of “psychological emergency.” This makes them feel important by continually Continue Reading…